Charteroak | Terms and Conditions

CHARTEROAK (Stonerush Ltd)
1 Saxon House
Saxon Way West
Corby
NN18 9EZ

Email: info@charteroak.co.uk
Sales: 0800 117 0883
Customer service: 01503 220 220

Charteroak Holiday Lodges in Cornwall

Terms and Conditions

All the nuts and bolts of our current promotions and offers are provided here. If you can't find the offer you are looking for, or have queries about any of our current promotions please email: info@charteroak.co.uk

Holiday Refund

Holiday refunds up to a value of £1,500 are available to guests who buy a holiday home from Charteroak®
The holiday home purchase must be completed by the end of the year in which your holiday was taken to be eligible for a holiday refund
Holiday refunds are not available for private sales
Holiday refunds must be requested at the time of purchase and can not be applied in retrospect
The holiday refund will be credited to your owner account, no cash alternative is available
Charteroak® reserve the right to withdraw this offer at their own discretion

10% Rebook Discount

Total discount for additional holidays booked by previous guests is a maximum 10%
This discount is only valid after your arrival and for 30 days from the day of your departure
The 10% discount only applies to telephone bookings and can not be applied to any bookings made online
The 10% discount is only available on holidays that are booked directly with Charteroak® and are not applicable to bookings made with third party companies or booking agents.
The 10% discount can be used at your choice of Charteroak® park
Charteroak® reserve the right to remove this offer at their discretion
There is no cash alternative available.

A Place in the Sun, Birmingham Holiday Competition

This competition is offered by SRG Parks Ltd. 1 Saxon Way, Headway Business Park, Saxon Way West, Corby, Northamptonshire, NN18 9EZ.
Entry is free via the Charteroak® stand during A Place in the Sun Live Birmingham 18 - 20 September 2026.
The competition is open for entry in line with the event opening times, from 10:00 on Friday 18th until 16:00 on Sunday, 20th September.
Entrants must be UK residents aged 18 or over.
One entry per person.

The prize is for a 3 night, off-peak lodge stay in a one or two bedroom lodge at your choice of our two Cornwall parks: Stonerush Lakes or Southern Halt.
The prize covers the accommodation only and excludes additional spending such as travel, food, insurance and spending money.
The prize must be taken with one year of the date it was awarded and must be booked within 6 months of the prize announcement. All school holidays and public holiday dates are excluded.
The prize is subject to availability and standard booking conditions.
How the winner will be selected at random from the eligible entrants.
The winner will be contacted via email within 1 month of the competition closing.
The winner will have 7 days to confirm their acceptance of the prize before an alternative winner is drawn.
The prize is non-transferable, with no cash alternative.
We will seek permission to publish the winner’s surname and county, but this will not affect the entrant's chance of winning.
Optional marketing consent will be requested of all entrants but is not a compulsory condition of entry.
For more information on how we handle and store personal data, please view our Privacy policy.

A Place in The Sun Birmingham £5,000 Promotional Cheque

The Charteroak® promotional cheque for £5,000 entitles the holder to a £5,000 price reduction on the listed price of any Charteroak® holiday home sale made under the conditions outlined below:

The promotional cheques will be distributed via the Charteroak® stand during A Place in the Sun Live Birmingham 18 - 20 September 2026.
The £5,000 price reduction will be available for cheque holders when a deposit is placed within 30 days of the show's closing date.

A minimum 10% deposit is required to secure the discounted sale, and this deposit is refundable up to 15 days.
Buyers are entitled to a 15 day cooling off period after the deposit has been placed.
The £5,000 discount will be applied at the point of purchase and indicated on your sales paperwork.
To be eligible to use this discount, completion must take place within 3 months of a deposit being placed.
The £5,000 promotional cheque can be used together with our Let a Little. Save a Lot scheme but cannot be combined with any other promotional offers or incentives.
If the purchase is cancelled or does not complete, the discounted offer is void, and no cash alternative will be offered.
The promotional checque may only be used by new customers who have not previously negotiated or have an existing sale in process.
The offer is limited to one per purchase and subject to availability.
This promotional offer is provided by SRG Parks Ltd. 1 Saxon Way, Headway Business Park, Saxon Way West, Corby, Northamptonshire, NN18 9EZ.

Open Days £5,000 Cashback

The Charteroak® £5,000 cashback offered at our open days entitles the holder to £5,000 cashback on the purchase of selected Charteroak® holiday homes made under the conditions outlined below:

The offer is available to attendees of booked appointments at one of our advertised open days at Charteroak®.
The £5,000 cashback will be available for buyers placing a deposit on the day of the advertised event or up to 7 days after the event.

A minimum 10% deposit is required to secure the cashback, and this deposit is refundable up to 15 days.
Buyers are entitled to a 15 day cooling off period after the deposit has been placed.
The £5,000 cashback will be added to your account up to 14 days after the point of purchase completion.
To be eligible for the cashback amount completion must take place within 3 months of a deposit being placed.
The £5,000 cashback promotion can be used together with our Let a Little. Save a Lot scheme but cannot be combined with any other promotional offers or incentives.
If the purchase is cancelled or does not complete, the cashback is void and will not be added to acocunt.
The promotional offer is only avaialble to new customers who have not previously negotiated or have an existing sale in process.
The offer is limited to one per purchase and subject to availability.
This promotional offer is provided by SRG Parks Ltd. 1 Saxon Way, Headway Business Park, Saxon Way West, Corby, Northamptonshire, NN18 9EZ.