GOOD TO KNOW

All the information you might need to ensure your holiday is relaxing from start to finish...

• Your accommodation will be ready to welcome you from 4pm on your day of arrival, should you wish to check in earlier from 2pm, this would be at an additional cost of £30.00, please call the team on reception (01503 220220) and we can get this scheduled in for you. 
• If you are celebrating a special occasion or just fancy some bubbles on your arrival and would like a bottle of prosecco in the lodge ready and waiting. The team will be more than happy to help with this at an additional cost of £20.00, please call reception to request this on 01503 220220.
• If you wish to have a fan in your lodge ready for your arrival for those warmer days, please do let us know on 01503 220220, and these can be hired for £10.00.
• Please help us protect our beautiful landscaping by parking your car in the designated parking area.  Any additional vehicles should be parked in the car park near reception.
• Your beds will be made up with soft linen and bath towels are provided too. We recommend beach towels for your hot tub and salt water adventures.
• Snuggly robes are provided for hot tub accommodation, so you can chill out on your decking, spa style.
• High chairs and travel cots can be hired at a cost of £10.00 per item.  Should you require these facilities please call us on 01503 220220 ahead of your holiday to pre-book and pay. (Please note our travel cots do not come with linen or a mattress)
• A complimentary welcome pack will be in your accommodation, in case you forget the important bits to help you through your first night. 
• If you are looking to cook up a storm in the kitchen, the clock on the oven must be set to a time to allow your oven to co-operate.
• If you have booked accommodation with a cosy log burner, you will need to supply logs, kindling and firelighters, these are not available on site but can be bought locally.
• Our beautiful parks are for you to enjoy a piece of tranquillity, we ask for you to respect your neighbouring guests by being mindful of noise, especially after sunset.
• Regrettably barbecues, candles, firepits and fireworks are not permitted due to the wooden construction of the lodges and decking areas.
• Kites/remote control planes/helicopters and drones are also not permitted on site but there are plenty of open spaces nearby where you can enjoy these.
• Smoking is not permitted in any lodges, this includes the use of e-cigarettes.
• Check out time is at 10am, if you wish to enjoy a final slow morning and want to check out at 11am instead, please contact our reception and we can help with this at an additional cost of £20.00.

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