Charteroak Estates
Graham House
7 Wyllyotts Place
Potters Bar
EN6 2JD

Email: info@charteroak.co.uk
Sales: 0800 117 0883
Customer service: 01503 220 220

Charteroak Holiday Lodges in CornwallCharteroak Holiday Lodges in Cornwall

Coronavirus update

 

We're sorry

Following the Government advice on Friday 20th March, we took the decision to close The Old Mill Bar & Restaurant with immediate effect. We have now had time to consider that advice in full and in view of the current situation we have taken the difficult decision to stop taking any future holiday bookings for dates between now and 4th June.

Through our booking partner Sykes, we will be rearranging all current holiday bookings due for arrival from today (23rd March) until 4th June.

We are still taking new holiday bookings for dates from Friday 5th June onwards.

We realise this is an uncertain and unsettling time for everyone and for those affected, we know you will be disappointed you can’t take your holiday at the moment. However, we are taking the Governments advice about non-essential travel, social distancing and isolation very seriously and to ensure the safety of our holidaymakers, owners and teams, we feel we have no choice but to suspend bookings and holidays for a period of time.

Sykes will make contact with all booked holidaymakers in order of arrival dates to help you move your holiday dates or give you a credit note for a future booking. It might take a while to get to everyone but rest assured, they will be in touch as quickly as they can. 

We have been genuinely touched by all the kind messages of support and care from our owners and holiday makers during last week and thank you for your continuing patience and understanding. This is a difficult time for all of us, including our teams who are working around the clock to try and help people, so please be kind when talking to them.

Advice for current holidaymakers

We understand that you may be feeling unsettled given the rapidly changing situation.

If you are currently on site please observe recommended social distancing. 

The safety of our guests, owners and team is our number one priority.

What to do if you feel unwell whilst at the park

Should you or any member of your party begin to feel unwell with Coronavirus symptoms (fever, cough, difficulty breathing) during our stay, please inform reception immediately by calling the park phone number on 0800 117 0833. Please do not go to reception for those staying at Stonerush Lakes in person to report your symptoms.

We then suggest that you follow government advice and leave the park straight away in order to return home to self-isolate.  

It is important that you do not visit reception or any public area on the park.  Please leave your key in your accommodation.  Further information about self-isolation can be found here: https://www.england.nhs.uk/coronavirus/primary-care/isolation/

We wish you and your family all the very best and hope to welcome you Charteroak in the not too distant future.

All at Charteroak

 

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  • David Bellamy Conservation Award
  • David Bellamy Conservation Award - Hedgerows
  • David Bellamy Conservation Award - Wildflowers
  • British Holiday & Home Parks Association
  • BBKA Honey Bee Friendly