Charteroak Estates
Graham House
7 Wyllyotts Place
Potters Bar
EN6 2JD

Email: info@charteroak.co.uk
Sales: 0800 117 0883
Customer service: 01503 220 220

Charteroak Holiday Lodges in CornwallCharteroak Holiday Lodges in Cornwall

Coronavirus update

July 2022

Both Stonerush Lakes and Southern Halt are open and welcoming guests as normal. 

Covid measures are now relaxed across England, Scotland and Wales, but we recommend that you continue to check official advice for the area you live and the area you’re travelling to before your break. You can find out more by checking the government website: Coronavirus (COVID-19): guidance and support - GOV.UK (www.gov.uk)

  • 'we’re good to go’ industry standard

Hygiene is a huge priority for us, and team members will be ensuring our superb cleanliness standards are maintained across both of our holiday sites. As well as asking our team, holidaymakers and owners to continue maintaining personal hygiene standards, regularly washing hands with soap and using a disposable tissue to catch any coughs or sneezes, we have implemented a number of enhanced hygiene measures in order to reduce any risk of contamination in addition to social distancing parameters.

These include but are not limited to:
• One-way systems around the sites, offices, and onsite restaurant at Stonerush Lakes where necessary
• Enhanced cleaning procedures throughout both parks 
• Frequent deep cleaning and disinfecting of high footfall areas
• Sneeze guards in the sales office and reception area
• Social distancing sales tours (set by appointment only)
• Appropriate PPE for team members
• Hand sanitiser stations at entrances and exits
• Sheets, duvet covers & pillow cases washed at high temperatures
• Contactless check in/departure process
• Contactless payment systems

We also offer a takeaway service for guests staying at Stonerush Lakes.

To find out more about the Old Mill restaurant and to view current menus, please click here

We kindly ask that when you come to stay:
• Only travel if you are fit to do so and you (or any member of your household) have not had any of the recognised covid symptoms
• Go cashless to reduce contact
• When on-site, respect and adhere to our safe social distancing and hygiene guidelines
• Refer to the NHS guidance if you develop covid symptoms.

We look forward to welcoming you.
 

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  • David Bellamy Conservation Award
  • David Bellamy Conservation Award - Hedgerows
  • David Bellamy Conservation Award - Wildflowers
  • British Holiday & Home Parks Association
  • BBKA Honey Bee Friendly
  • Visit Cornwall