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Meet the innovators

16 November 2018
We catch up with Scott Jeff, Director of Timberventure, the West Country company that creates the beautiful lodges at the heart of our sites.

Our entire ethos is focused on providing a unique experience, through the environments we create and our meticulous attention to detail and product development. Of course, it’s the lodges themselves that sit at the heart of this experience, so it has been essential to find like-minded souls committed to producing lodges of the highest quality that complement their surroundings. Thankfully we found this, and so much more, in Timberventure.

Timberventure was started in 2014 by Colin McNulty, with Director Scott Jeff joining in 2015. “We were both friends a long time before Timberventure was created,” explains Scott, “and with a combined 25 years of experience within the industry, we both fancied a bit of a new venture, hence the name!”

So, what is it, in Scott’s view, that sets the company apart from the competition? “Ultimately the people are what make it so special. We heavily promote an environment where people can be expressive and creative, enabling everybody to use their skills and show off their abilities. With the combination of the best materials, the latest build methods, and a great team, we achieve a very high standard of build.

All our builds, from a luxury lodge to a garden office, come with a lengthy guarantee, giving customers the reassurance that they are investing in a quality product.”

Scott continues: “We are fundamentally a bespoke manufacturer, which enables us to fulfil a customer’s needs better than anyone else. We can design and build with every detail accounted for, from the position of a window to optimising a lodge for a disabled person’s use. Our customer service is very important and constantly reviewed, as we all know that receiving positive feedback is a great motivator and we all thrive on this.”

Scott explains a bit more about the natural synergy between the two businesses. “We have been working with Charteroak for three years now and what really attracted us in the first instance was how well they develop their sites across the South West, as well as the detail they put into each lodge. We provide Charteroak with a turnkey service, from initial design all the way to handing the keys over and making sure their customers are totally happy.” Scott continues: “I think the main value we share is that we are both very focused on happy customers. We want them to have the best experience possible, so continually learning and developing new ideas to create that best experience is a shared effort. A great team always produces great things!”

What’s more, both companies are proud and unashamed innovators. “Charteroak gave us the opportunity to really show off what we can do with the iSpa™ and Sky Terrace designs. It was a fantastic opportunity for the team to come up with some brilliant ideas. Using virtual reality software really helped us to get a better feel for the new lodge before we even started building. Being the first to design and build ground-breaking lodges sets us ap art from the rest. Integrating all kinds of ex citing features into lodges for people to experience is great – cinema rooms, spa rooms, bars, saunas, roof top terraces... the list goes on! We even design and build our own furniture when we need to get the most out of a certain space or room. It’s all part of our bespoke manufacturing.”

So, this begs the question of what exciting new developments are yet to come. “The ideas never stop, we just need to select the mad from the crazy sometimes! We have just built a hybrid lodge, which is a mixture of previous lodge designs all rolled into one! It’s going to be very special and we can’t wait to show everybody.”

Finally, what excites Scott most about his work? “I love designing lodges and then seeing the reaction of people when they walk around one of them – it’s always a proud moment! You know how hard the team has worked to create every lodge and when it is appreciated it makes it all worthwhile.”

Pictured left to right: Colin McNulty and Scott Jeff.

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